• Beauty Advisor greeting the customer

    Greeting the Customer

    This module teaches the fundamental skill of engaging with the customer.

    Upon completion of the module, you will be able to observe and assess your customer effectively as well as confidently approach a customer and provide effective customer greetings. You will be able to create trust and rapport with your customer which is the most important step before you recommend a solution.

    • US$20.00
    • 1 module (approx. 20 - 30mins of learning)
    • License access: 4 weeks
    • Certificate available upon completing assessment (80% pass)
    • Access via PC or Tablet
    Buy now
  • Customer choosing product for purchase

    Identifying Customer Needs

    This module reviews effective questioning techniques so Beauty Consultants can find the best solution to suit their customers.

    Upon completion of this module you will be able to efficiently ask the right questions and listen actively in order to identify the customer's needs.   You will be able to demonstrate the skill of processing and retaining customer information, as well as using positive language so customer's concerns are turned into solutions.

    • US$20.00
    • 1 module (approx. 20 - 30mins of learning)
    • License access: 4 weeks
    • Certificate available upon completing assessment (80% pass)
    • Access via PC or Tablet
    Buy now
  • Beauty Advisor identifying customer needs

    The Product Solution

    This module teaches the skill of professionally recommending a product solution to the customer.

    Upon completion of the modules you will recall the 7 steps to effectively presenting a product solution to the customer.  You will be able to demonstrate how to introduce the products; understand the features and benefits; match the benefits to the customer's needs; personalise and demonstrate the solution; demonstrate product bonding and ownership; use buying language and restate the benefits.

    • US$20.00
    • 1 module (approx. 20 - 30mins of learning)
    • License access: 4 weeks
    • Certificate available upon completing assessment (80% pass)
    • Access via PC or Tablet
    Buy now
  • Happy customer purchasing the recommended beauty products

    Closing the Sale

    This module details one of the most difficult steps in the sales process - Closing the Sale.

    Upon completion of this module, you will be able to demonstrate a 'trial close' as well as identify customer 'buying signals'.  You will recall the steps to 'closing the sale'; link-selling other products and also how to deal with customer objections.  

    • US$20.00
    • 1 module (approx. 20 - 30mins of learning)
    • License access: 4 weeks
    • Certificate available upon completing assessment (80% pass)
    • Access via PC or Tablet
    Buy now

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